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Refund Policy

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Refund & Purchase Policy

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Important Notice: Sky Avia Stage is a free-to-play social gaming platform. Any purchases of virtual currency (the “Coins”) or virtual items are generally non-refundable, as these are digital goods without real-world cash value.

1. General Terms

Except where required by applicable law, all sales of virtual currency and items are final. By completing a purchase, you agree that:

  • Virtual currency has no monetary value and cannot be exchanged for cash
  • Access to purchased content is granted immediately after payment
  • The transaction is considered complete once purchase confirmation is issued

2. When Refunds May Be Considered

We may review refund requests only in limited cases:

Technical Delivery Issues

If your Coins or items were not delivered due to a system error:

  • Notify us within 14 days of the transaction
  • Include your transaction ID and relevant details
  • Allow reasonable time for investigation and verification

Unauthorized Purchases

If you suspect activity on your account without permission:

  • Report it to us immediately
  • Provide information about the suspected transaction(s)
  • Cooperate with our review process
  • Identity verification may be required

Fraud Prevention: Knowingly filing false claims about unauthorized purchases may result in account termination and potential legal action.

3. How to Request a Refund

Please follow these steps to submit a request:

  1. Email support@skyaviastage.com with the subject “Refund Request”
  2. Provide:
    • Your account username and registered email
    • Transaction ID and purchase date
    • A clear description of the issue
    • Any supporting evidence (screenshots, error messages)
  3. You’ll receive an acknowledgment within 48 hours
  4. Most reviews are completed within 5–7 business days
  5. We’ll notify you by email once a decision is made

4. If a Refund Is Approved

For approved cases:

  • Funds are returned to the original payment method
  • Processing typically takes 7–10 business days after approval
  • Taxes or third-party processing fees may be excluded
  • Related virtual items will be removed from your account

5. Provincial Consumer Rights (INDIA)

Residents may have additional protections under provincial consumer laws:

Ontario

The Consumer Protection Act may grant cancellation rights for certain digital purchases.

Quebec

The Consumer Protection Act includes provisions for distance contracts.

British Columbia

The Business Practices and Consumer Protection Act may apply to specific transactions.

Legal Note: Nothing in this policy limits any statutory rights available to you under applicable provincial or federal laws in INDIA.

6. Contact

For questions about refunds:
Support Email: support@skyaviastage.com
Phone: +91 1800 102 2777 (Toll-free in INDIA)

Legal Department
Sky Avia Stage Inc.
Jaganath Rd, Hansapuri, Nagpur,
Maharashtra 440002, INDIA